Shipping, Returns, & Exchanges
Shipping
All orders are processed and shipped within 3-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 5-7 business days after the order has shipped, excluding Saturdays, Sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. Delivery delays are not common but can occur and are not controlled by SuperWeeb. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. SuperWeeb cannot schedule redelivery attempts.
International delivery can take up to 5-21 days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.
Delivered but Not Received
If your order shows as delivered but hasn't arrived, please check the delivery photo and look around your property. If it still can't be found, email us at support@superweeb.jp within 7 days of the delivery date with your order number so we can investigate.
If there is no proof of delivery, SuperWeeb will work with the carrier, and if the package is confirmed lost, a replacement or refund will be issued. If delivery is confirmed with proof (a delivery photo, GPS confirmation, or signature), the order is considered delivered and SuperWeeb is unable to replace or refund stolen or missing packages.
Shipping Protection
Add Shipping Protection at checkout for $2.95. If your package is lost, stolen, or damaged, we'll send a free replacement or refund. Email us within 7 days of the delivery date to file a claim. The Shipping Protection fee is non-refundable.
Happy Weeb Guarantee
If you’re not happy with your purchase, contact us within 5 days of delivery to start a return. Once your return is received, we’ll issue a full refund.
Quality Guarantee
If your item arrives with a quality issue, send us a photo and we’ll send a free replacement at no cost.
Returns
SuperWeeb will gladly offer an exchange/item return in the form of store credit only.
Exchange/item returns are available within 5 days of delivery in the case of manufacture defects (stains, tears, print error, etc.). Customers must contact us here within this time frame to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. The customer is responsible for all shipping costs to return item(s) to SuperWeeb. Due to health and safety reasons, we do not offer exchanges or returns on headwear. We do not hold items for purchase. All purchases are on a first-come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid (California residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.
Orders may be canceled if the cancellation request is sent within 24 hours of the order being placed. Once the order time surpasses 24 hours, the order will be processed and may be in stages of creation or shipment and therefore cannot be canceled.
Return Address
SuperWeeb
365 E Avenida De Los Arboles #B51
Thousand Oaks, CA 91360